If needed, please cancel or reschedule your appointment at least 12 hours in advance.

A cancellation with less than a 12 hour notice or a no-show will result in a charge equal to 50% of the service cost.

To reschedule within the 12 hour window, please contact us. You will be sent an invoice to prepay the full cost of your appointment. Your new appointment time will be confirmed after your invoice has been paid.

We unfortunately do not accept walk-ins at this time. We encourage you to schedule your appointment ahead of time for the best availability, but you may book a same day appointment here.

If you want a basic full body massage for relaxation, we recommend you book a 60 min. session.

If you want a massage for therapeutic focus on only one area (ex. back/shoulders) we recommend you book a shorter session, like the 30 min. or 45 min. massage.

If you want a fully body massage but also have multiple areas you need therapeutic focus on, we recommend you book a longer session, like the 75 min. or 90 min. massage.

To prepare for your massage, make sure you’ve thoroughly showered and are well groomed. Allow a few hours to pass after your last meal before your appointment. We recommend that you wear comfortable clothing, minimal jewelry and preferably no makeup.

A full body massage typically consists of massage of the head/scalp, neck, back, arms, glutes/hips (over the sheet), legs and feet. You may request to skip areas you don’t want to be massaged like your head, glutes or feet. While most clients remove their jewelry, shirt, pants and socks to allow ease of access for the massage, you are not required to remove everything – you may undress to your level of comfort. You will have privacy while undressing and getting onto the table. Only one area at a time will be uncovered to be massaged, then recovered before moving onto the next area.

When you arrive, we will discuss your goals for your massage, like the areas you experience tension and would like therapeutic focus on, the amount of pressure you want, areas you want to skip over, etc. I will leave the room and give you ample time to undress, get onto the table and covered under the top sheet and blanket. Once I re-enter and start the massage, I will check in with you after about 5-10 minutes to see if the pressure is comfortable or needs to be adjusted. Massage is not supposed to feel painful. Certain areas with tension may feel more tender while being massaged, but you should still feel comfortable overall. Don’t hesitate to speak up about adjusting the massage pressure, room temperature, music volume, request pillows for support, etc. Your massage is your time to feel relaxed and comfortable!

Yes! When you refer a friend, you will receive 20% off your next appointment!

To claim your discount, have your friend book a massage under “New Client Appointments.” Then have them enter your first and last name under the question “Were you referred by someone? If yes, who?” on the intake form.

Discount cannot be combined with other offers or appointment packages.

Yes! You may purchase a gift certificate for any of our services at our appointment scheduling page. Scroll to the bottom of the page past the appointments to view our gift certificates.

You will be sent an email of your digital gift certificate which will have a unique code that the recipient can enter when booking their appointment. Your gift certificate can also be printed as a physical copy.

You may add gratuity at the time of the appointment.

Gift certificates are non-refundable once purchased. Gift certificates do not expire. Gift certificates purchased from Prism Massage & Wellness are transferrable at the sole discretion of the purchaser. This means the purchaser may choose to provide their gift certificate code or account information to family members, friends, or others for redemption of services. We are not responsible for verifying the identity or authorization of the person redeeming a transferred gift certificate. Customers assume full responsibility for any sharing or transfer of gift certificate access and any resulting use.

Yes! We offer a 10% discount when you buy a package of three appointments and a 15% discount when you buy a package of five appointments.

You may purchase a package for any of our services at our appointment scheduling page. Scroll to the bottom of the page past the appointments to view our appointment packages. Once purchased, you will be given a package code that you can apply to your appointment balance at the time of booking.

You may add gratuity at the time of each appointment.

Other offers cannot be combined with appointment packages.

Appointment packages are non-refundable once purchased. Packages must be redeemed within 365 days from the date of purchase after which any unused sessions will expire. Appointment packages purchased from Prism Massage & Wellness are transferrable at the sole discretion of the purchaser. This means the purchaser may choose to provide their package code or account information to family members, friends, or others for redemption of services. We are not responsible for verifying the identity or authorization of the person redeeming a transferred package code. Customers assume full responsibility for any sharing or transfer of package access and any resulting use.

Yes, we allow appointments for children that are 5 and older. We highly recommend you book no longer than a 30 min. or 45 min. massage for your child.

Please book the appointment under your child’s name with their health information and enter your own contact information. Please enter your full name and relation under the “Emergency Contact” section of the intake form to indicate that you are booking an appointment on your child’s behalf.

We require that you either remain in the treatment room or wait in the waiting room for the entirety of the massage session.

We unfortunately do not offer couples massages at this time. You may schedule two appointments back to back if you and another person would like to arrive together.